Privacy Policy

We collect the following types of information:

• Personal Information: Name, email address, phone number, and address provided during registration
• Account Information: Username, password (encrypted), and profile information
• Payment Information: Payment details processed through secure payment gateways
• Communication Data: Messages sent through our platform
• Usage Data: How you interact with our platform, including pages visited and features used
• Device Information: IP address, browser type, and device identifiers
• Location Data: Location information provided for service matching

We use your information to:

• Provide and maintain our platform services
• Process transactions and send related information
• Match customers with appropriate artisans
• Send technical notices and support messages
• Respond to comments and questions
• Monitor and analyze usage patterns
• Detect and prevent fraud and abuse
• Comply with legal obligations

We may share your information with:

• Service Providers: Third-party services that help us operate our platform (payment processors, cloud services, etc.)
• Artisans: Relevant contact information when you book services
• Customers: Relevant artisan information when they book services
• Business Partners: With your consent for specific purposes
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure password storage using industry-standard hashing
• Regular security audits and updates
• Access controls and authentication systems
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is retained until you request deletion. Transaction records are retained for a minimum period required by law (typically 7 years). You may request deletion of your personal information at any time through your account settings or by contacting us.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Object to processing of your information
• Request data portability
• Withdraw consent where processing is based on consent

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content
• Authenticate your session

You can control cookies through your browser settings, but this may affect platform functionality.

Our platform may integrate with third-party services, including:

• Payment processors (Stripe, PayPal, etc.)
• Authentication services (Google, Facebook, etc.)
• Analytics services (Google Analytics, etc.)
• Communication services (email providers, SMS services)

These services have their own privacy policies, and we encourage you to review them.

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will take steps to delete such information immediately.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and sending you an email notification. Continued use of our platform after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your personal information, please contact us through our contact page or email us at privacy@skillhub.com